IT SENSE Managed Services Covers the Following Key Areas
Practice Management Applications
Includes applications used for the day to day operations of your Practice. We are the bridge between you and the provider to address issues that may arise, software upgrades and daily backups. Our expertise include applications such as Dentrix 11.0, G2, G3 and G4; Dexis, Endovision, Softdent, EagleSoft, Dentrix Image; as well as other business applications.
Faults
IT SENSE continually monitors the client network, system and application environment, providing alerts that enable rapid identification of problems. All critical alerts can result in immediate customer notification through paging and/or email. In some instances, IT SENSE will process the alert and remotely resolve the problem without the client being aware that there was ever an issue.
Asset Management
Infrastructure asset reporting keeps a detailed inventory of hardware and software on devices by IP address, node name and software image for capacity planning, maintenance and regulatory documentation purposes.
Performance
Monitors networks, systems and applications, providing hourly, daily and weekly reports on key IT metrics, such as CPU, memory and disk. This enables rapid identification of potential problems before they impact IT service.
Security
Focuses on internal security for predominantly Windows environments including four critical components that could affect business operations:
- Firewall monitoring - real time alerts on attacks or intrusions; consolidated log reports.
- Intrusion monitoring “who did what to whom” data summaries provide the basis for audit trails.
- Real time vulnerability scanning for more than 2000 different vulnerabilities and nine reports ideal for compliance, including “open ports” and “discovered Windows users and services”, among others.
- Patch management – scan for missing patches and deploy updates to one or multiple Windows devices, per customer or per device.
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